Frequently Asked Questions
Have questions about lawn care, landscaping, yard cleanup, sod installation, drainage, fencing, or estimates? Fresh Cut Landscaping Services is here to help. Please scroll down below to see our answers to some of the most common questions customers ask before scheduling service or requesting a free estimate.
Fresh Cut proudly serves homeowners, businesses, property managers, & commercial properties in Jacksonville, Wilmington, Swansboro, & surrounding areas of Eastern North Carolina.
Estimates & Pricing
Yes. Fresh Cut Landscaping Services offers free estimates for residential and commercial properties. Customers can request an estimate by calling, texting, or using the free estimate form on our website.
Exact pricing is not given through the chatbot because every property and project is different. Pricing depends on the service needed, property size, yard condition, materials, labor, access, and the amount of work required.
Please send your name, property address, the service you need, a short description of the project, and photos if available. Helpful photos include wide shots of the full area, close-ups of problem spots, gates, drainage issues, overgrown areas, flower beds, fences, trees, bushes, or debris.
Yes. Photos are very helpful. Customers can text photos of their yard or project to Fresh Cut so the team can better understand the work needed before scheduling a visit.
Yes. Some jobs may require an in-person visit before a final estimate, especially drainage work, sod installation, grading, overgrown yards, large cleanups, fence work, or projects involving materials and measurements.
Yes. Written estimates are available. A written estimate helps make the service, scope of work, materials, and expected cost clearer before the job begins.
Scheduling & Availability
Availability depends on the current schedule, crew availability, weather, service location, and the type of work needed. Customers should call or text Fresh Cut with the property address and project details to confirm the earliest available appointment.
Same-day service may be available in some cases, but it is not guaranteed. Availability depends on the schedule, weather, location, crew availability, and the service requested.
Weekend appointments may be available on a limited basis for special projects, commercial properties, or urgent requests. Most regular business is handled Monday through Friday.
If rain or severe weather makes the job unsafe or could affect the quality of the work, Fresh Cut will contact the customer as soon as possible to reschedule.
No. Completion timing depends on the type of project, project size, weather, materials, property access, crew availability, and any changes that come up during the job. Fresh Cut can discuss expected timing during the estimate.
Fresh Cut does its best to accommodate urgent requests when possible, but emergency service and immediate availability cannot be guaranteed through the website or chatbot. Please call or text 910-915-7580 so the team can confirm what is possible.
Lawn Care & Yard Maintenance
Yes. Fresh Cut provides lawn care maintenance for residential and commercial properties. Lawn care may include mowing, string trimming, edging, blowing hard surfaces, and general lawn maintenance based on what the property needs.
Yes. Fresh Cut offers recurring lawn maintenance options, including weekly, biweekly, monthly, and as-needed service. The best schedule depends on the season, how quickly the grass grows, and the level of maintenance desired.
Yes. Fresh Cut handles overgrown yards. Overgrown properties may require extra mowing, string trimming, edging, cleanup, and debris removal depending on the condition of the yard.
Yes. Fresh Cut can edge around sidewalks, driveways, fences, and landscape beds when needed. The crew can also blow clippings off driveways, sidewalks, patios, and other hard surfaces so the property looks clean and finished after mowing.
Yard Cleanup, Leaves & Debris
Yes. Fresh Cut offers general yard cleanup, leaf removal, storm debris cleanup, trimming debris cleanup, branch cleanup, yard waste removal, and outdoor property cleanup.
Yes. Fresh Cut removes leaves and offers seasonal cleanup services. Leaf removal can be part of a fall cleanup, spring cleanup, or general yard cleanup depending on the property’s needs.
Yes. Fresh Cut can clean up storm debris depending on the amount and type of debris, access to the area, and whether the material can be safely removed.
Yes. Fresh Cut can haul away branches, trimming debris, yard waste, and outdoor debris as part of cleanup or trimming work. What gets hauled away should be discussed during the estimate so everyone is clear before the job begins.
Yes. Fresh Cut can help remove leaves, debris, and buildup from gutters so water can flow more properly around the property. Gutter cleaning may depend on the height of the home, access, roofline, weather, and the amount of debris.
Sod, Mulch & Landscape Beds
Yes. Fresh Cut installs sod. Sod projects may include removing old grass, preparing or leveling the soil, and installing new sod based on the property’s needs.
Yes. Fresh Cut can remove old grass before installing sod when the project requires it. The exact preparation depends on the current yard condition, soil, grade, and type of sod being installed.
Yes. Fresh Cut can prepare or level the soil before sod installation when needed. Proper preparation helps the sod sit better, root properly, and create a cleaner finished lawn.
No. Fresh Cut cannot guarantee that new sod will survive in every situation. Sod success depends on watering, weather, soil conditions, drainage, sunlight, foot traffic, sod type, and how the sod is cared for after installation. Fresh Cut can provide watering and care recommendations, but customer follow-up care is very important.
Yes. Fresh Cut installs mulch and refreshes mulch beds. Services may include adding new mulch, replacing old mulch, cleaning up existing beds, defining bed edges, and improving the finished look of landscape areas.
Yes. Fresh Cut can install pine straw and decorative rock for landscape beds and outdoor areas. The team can also work with mulch, rubber mulch, soil, sand, plants, flowers, and shrubs depending on the look the customer wants.
Yes. Fresh Cut plants flowers, plants, and shrubs for landscape beds and outdoor areas. The best options depend on sunlight, soil, season, location, and the look desired.
Yes. Fresh Cut can refresh flower beds and landscape beds. This may include cleaning out existing beds, defining edges, adding mulch, pine straw, decorative rock, plants, flowers, shrubs, soil, or other materials.
Drainage & Sprinklers
Yes. Fresh Cut can help evaluate standing water, wet areas, and water pooling in the yard. Drainage solutions depend on grading, soil condition, where the water is coming from, and where the water can safely go.
Yes. Fresh Cut installs drainage trenches or drainage pipes when appropriate for the project. Drainage work should be reviewed carefully so water is directed to a better outlet without creating a new problem.
Yes. Drainage and sod installation can be reviewed together. If water is collecting in the yard, it is usually best to evaluate the drainage problem before installing new sod.
No. Drainage problems can depend on grading, soil conditions, where the water is coming from, where the water can safely go, and how the yard responds after heavy rain. Fresh Cut can inspect the area, review photos, discuss possible solutions, and recommend the best next step.
No. Fresh Cut does not currently install new irrigation systems or sprinkler systems. For irrigation installation, customers may need an irrigation specialist.
No. Fresh Cut does not currently repair sprinkler systems. However, Fresh Cut does offer sprinkler winterization.
Yes. Fresh Cut offers sprinkler winterization to help prepare sprinkler systems for cold weather. Please call or text to confirm timing and availability.
Trees, Shrubs & Trimming
Yes. Fresh Cut trims and shapes bushes, shrubs, and hedges. This can improve the look, size, shape, access, and curb appeal of the property.
Yes. Fresh Cut removes bushes and shrubs. Shrub removal may include cutting, pulling, digging out the plant, cleaning the area, and hauling away debris as agreed during the estimate.
Yes. Fresh Cut trims and prunes small to medium-sized trees. Tree work depends on the size, condition, location, and safety of the tree.
No. Fresh Cut does not offer large tree removal or dangerous tree removal. For large tree removal, dangerous trees, or trees near power lines, customers should contact a licensed tree removal specialist.
No. Trees near power lines can be dangerous and should be handled by a licensed tree removal specialist and/or the utility company.
Fences, Hauling & Property Cleanouts
Yes. Fresh Cut installs fences. Fence projects can depend on property layout, fence type, materials, access, and any local or neighborhood requirements.
Yes. Fresh Cut repairs fences. The repair will depend on fence type, damage, materials needed, and whether the existing fence can be safely repaired.
Fences, Hauling & Property Cleanouts
Yes. Fresh Cut installs fences. Fence projects can depend on property layout, fence type, materials, access, and any local or neighborhood requirements.
Yes. Fresh Cut repairs fences. The repair will depend on fence type, damage, materials needed, and whether the existing fence can be safely repaired.
Yes. Fresh Cut installs privacy fences. A privacy fence estimate depends on the property layout, fence height, material choice, access, and any HOA or permit requirements.
Yes. Fresh Cut installs chain link fences. Chain link projects depend on the layout, height, gates, materials, and property access.
Yes. Fresh Cut can remove old fencing before installing a new fence when needed. Old fence removal should be discussed during the estimate so labor, disposal, and access are clear.
Some fence projects may require permits, HOA approval, or local municipality approval. Customers should verify any requirements before work begins. Fresh Cut can discuss the project and help identify what may be needed.
Yes. Fresh Cut provides light hauling and junk removal for residential and commercial customers. Availability depends on the type and amount of material being removed.
Yes. Fresh Cut can help with rental property cleanouts, commercial property cleanups, light hauling, yard debris, junk removal, and removal of approved items depending on the type and amount of material.
Service Area
Fresh Cut serves Jacksonville, Wilmington, Swansboro, and nearby areas. Fresh Cut also travels to surrounding areas, but availability should be confirmed based on the location and type of work.
Yes. Fresh Cut services Jacksonville, NC.
Yes. Wilmington and Swansboro are listed as part of the Fresh Cut service area. Customers should call or text to confirm availability for their specific project and location.
Fresh Cut may travel to surrounding areas. Availability should be confirmed based on the property location, schedule, and type of work requested.
Payments
Fresh Cut accepts cash, credit/debit card, Zelle, Cash App, and Apple Pay.
No. Fresh Cut does not currently accept Venmo.
A deposit may be required for larger projects or jobs that require materials. The deposit helps secure the schedule and cover upfront material costs. Fresh Cut will let customers know if a deposit is required when the estimate is provided.
Business Information
Yes. Fresh Cut Landscaping Services is licensed and insured. The company is committed to providing professional, reliable, and high-quality service while maintaining proper insurance coverage for the protection of customers and the team.
Yes. Proof of insurance is available upon request. Please contact Fresh Cut directly if insurance information is needed for a project, property, or business record.
Yes. Fresh Cut Landscaping Services is a family-owned business that believes in hard work, dependable service, and building lasting relationships with customers.
Yes. Fresh Cut serves both residential and commercial customers, including homeowners, apartment communities, offices, retail properties, churches, property managers, rental properties, and other commercial properties.
Yes. Fresh Cut offers customer support in both English and Spanish. Customers who prefer Spanish can let the team know, and Fresh Cut will be happy to assist.
Still Have Questions?
Fresh Cut Landscaping Services is happy to help. Call or text 910-915-7580, send photos of your project, or request a free estimate online. The more details you can provide, the easier it is for the team to understand your project and recommend the best next step.